Frequently asked questions

Accessibility

  • Are the venue and experience suitable for wheelchairs?

    Yes, both the venue and the experience are suitable for wheelchairs and are fully accessible.

    The experience can accommodate two wheelchair users per time-slot, who’ll be able to access Dinosaurs in the Wild in full. For larger groups, please contact [email protected].

    To purchase accessible and carer tickets, please contact See Tickets on 0844 854 1355.

  • I’m disabled and need a carer to accompany me – do you offer discounts for carer tickets?

    Customers with accessibility needs can purchase their tickets in advance online or over the phone at 0844 854 1355.

    If you book online and require a carer to accompany you throughout the experience, we’ll be happy to offer them a complimentary ticket. This can be obtained from the box office on the day of your visit by presenting one of the following pieces of documentation:

    • •   Blue parking badge
    • •   Freedom Pass
    • •   Entitlement to DLA (Disability Living Allowance) for visitors aged 15 or under, or Personal Independent Payments for visitors aged 16-64 (e.g., letter confirming you’ve been awarded the benefit, or your allowance book)
    • •   Nimbus Access Card
    • •   Letter from your GP

    Alternatively, you may order a free carer ticket in advance when you book over the phone on 0844 854 1355.

    If you have any further enquiries, please do email us at [email protected].

  • Is there somebody I can talk to about whether the experience is suitable for me?

    Should you have any specific access requirements or concerns, please outline these in an email to [email protected].

    We’ll then look into your queries, speak to the production team and provide you with more details that will help you with your decision. 

  • What are the requirements for visitors with special needs?

    Suitably trained carers will need to accompany visitors with special needs that aren’t mobility-related.

    To purchase accessible and carer tickets, please contact our Box Office at See Tickets on 0844 854 1355, or if you have further enquiries, you can email us at [email protected].

  • Does the experience accommodate mobility scooters?

    Yes, it does.

    If you’re attending the experience with a mobility scooter, you’ll need to advise us in advance by emailing [email protected]. This is so we can arrange to meet you before the experience and run through some top-line logistics with you.

  • I have an autistic child – will the experience be suitable for him/her? Are there many flashing lights, loud noises etc.?

    Given that each child is unique, we’re conscious that the show isn’t suitable for all children. 

    It does feature very loud noises from our dinosaurs, and there are flashing lights during the time travel element. The dinosaurs also look and sound very real, so the perception of danger may cause anxiety. Therefore, we strongly recommend that you exercise parental discretion according to your child’s individual sensitivities.

    Having said that, we’ve also had hundreds of children with autism visit the experience who have thoroughly enjoyed it.

    The Deputy Head Teacher from Lakeside School Liverpool – a Witherslack Group special needs school that visited recently – summed up the experience as follows:

    “I can’t recommend a visit to Dinosaurs in the Wild enough. From the offset, the staff were brilliant and accommodating in making our visit an amazing spectacle for our children. Due to our school being for pupils with a range of special needs, the staff ensured that all allowances and adjustments were made to ensure the children were comfortable. This resulted in an outstanding experience for our school.”

     Pupils’ responses included, “I loved it!”, “Scary but enjoyable!”, and “Did we really go back in time?”.

    Our venue staff are also experienced in helping children with special needs to enjoy the experience – and are always happy to talk to parents in advance of entering the show. If you do decide to bring an autistic child to Dinosaurs in the Wild, please let a steward know when you arrive – a member of our management team will come and chat to you before you go through the experience, to help you get the most out of your visit.

    In addition, if the use of earphones usually helps your child with loud noises, we do recommend that you bring a pair with you.

  • Is the experience claustrophobic at all?

    For much of the experience, visitors will be on their feet and able to move freely, and the spaces they pass through aren’t particularly small or confined.

    Visitors who suffer from severe claustrophobia may find a few short sequences toward the end of the experience uncomfortable, but no more so than, say, being in a large, not particularly crowded lift.

  • Is the experience suitable if I’m pregnant?

    Depending on the activity of the dinosaurs on the day, the experience may well have moments that make visitors jump! Visitors will also experience a short period of ‘shaking’ as they travel back in time. In addition, the experience features loud noises emanating from the dinosaurs, and there are flashing lights in parts of the facility.

    Please note that there are no toilet facilities within the experience itself and that opportunities to sit down are limited. For most of the time you will be standing up and moving through the various areas with your guide.

    We hope that this information allows you to make a decision about whether to attend the experience, but do contact us again at [email protected] if you have any further queries. ​

Age

  • Is the experience suitable for young kids?

    We think that the experience is ideal for children aged 5 and above.

    Having said that, we’ve also had large numbers of visitors aged 3 and 4 who have thoroughly enjoyed it.

    However, given that each child is unique, we’re conscious that the show isn’t suitable for all children. Therefore, we strongly recommend that you exercise parental discretion according to your child’s individual sensitivities.

    At the start of the show, there’s an exciting sequence involving travel by time machine, which takes place within an enclosed, but relatively large, seated space that features rotating lights and, briefly, loud noises.

    The show also brings the giant creatures of the late Cretaceous to life all around you, and reflects realistic animal behaviour. You’ll experience the fiercely competitive prehistoric world of the hunter and the hunted. Our dinosaurs do look real, some are large and noisy, and they occasionally engage in battle and prey on other creatures.

    It’s quite an exciting and scary experience to be standing in the presence of a 70-tonne monster. Some children may need to be reassured that it’s OK – that dinosaurs are actually extinct and that no-one visiting our show has yet been eaten by one!

    The show also involves a dramatic and exciting ending, which we won’t spoil for you! It includes moving as a group through some darkened and noisy areas, but you are with your guides all the time, who will explain what is going on.

    A primary school that visited with a class of Year Ones recently summed up the experience on Twitter as: “Wow!… A little bit scary, but magical!”.

    If the use of earphones usually helps your young child with loud noises, we do recommend that you bring a pair.

    We don’t recommend the experience for children aged 2 and under who may find it loud and unsettling. While we don’t restrict them from coming – they can attend on a ‘babes in arms’ ticket, which can be collected from the box office on the day of your visit – we would again ask you to exercise discretion, based on your child’s individual sensitivities.

    Please note that everyone aged 15 years or younger at the time of attending the experience must be accompanied by an adult aged 18 years or above.

  • Can children under a certain age go for free?

    We do offer a ‘babe in arms’ ticket (and these can be collected from the box office on the day of the visit), but we don’t recommend bringing children who are aged 2 and under at the time of attending the experience.

  • What school years is this suitable for?

    For school groups, we think the experience is ideal for KS2 (upper primary) pupils. We also think that KS3 (lower secondary) pupils will enjoy and get a lot out of the experience.

    Groups of younger pupils will always be welcome, but we do suggest that a higher teacher/parent ratio would be needed, in case some children find the experience scary.

    We’ve compiled logistical information for teachers intending to visit with school groups in our Education section, where you can also view a sample of the curriculum-linked resources we’ve prepared.

Contact

The Experience

  • What is Dinosaurs in the Wild?

    Dinosaurs in the Wild is an exhilarating time-travelling adventure that whisks you back to the deep past to meet living dinosaurs. For the first time, you’ll see for yourself what life was really like 67 million years ago.

  • What are the Opening Hours? What is the first/last time-slot available?

    Our time machines are scheduled to depart on the following days and times:

    June and July

    • • Open Wednesday-Sunday, 10:00-12:30 and 14:00-16:30 until Saturday 14 July
    • • From Sunday 15 July, open Wednesday-Sunday, 10:00-12:30 and 14:00-17:00
    • • Closed Mondays except Monday 16 July & Monday 23 July where we are open between 10:00-12:30 and 14:00-17:00  
    • • Closed Tuesdays except Tuesday 19 June where we are open 11:00-14:00 & Tuesday 31 July where we are open 10:00-16:30
  • How long is the experience?

    The experience is approximately 70 minutes long, but you should allow 90 minutes in total for entry and exit, as occasionally there’s a short wait before you enter.

  • Where do Dinosaurs in the Wild tours to the deep past depart from?

    Our London venue is located on Greenwich Peninsula, which is easy to get to by coach, car, tube, train or boat.

    By tube/train – Jubilee line to North Greenwich station (2 minutes from Canary Wharf, 8 minutes from London Bridge 11 minutes from Waterloo Station, and 18 minutes from Bond Street).
    By car – Easy access from North and South. A102 from both directions via the Blackwell Tunnel.
    By boat – Regular service from Canary Wharf, Tower Bridge, the London Eye and other piers. Alight at North Greenwich pier.
    By bike – It’s also possible to cycle to the venue. There is a cycle route that passes directly in front of DITW. There are limited bike rack spaces available for those arriving on bikes.

    A map that shows where Greenwich Peninsula is located in London can be found here.

    We’re located on West Parkside (near junction with John Harrison Way), Greenwich Peninsula, London SE10 0BE. It is between a 4-to-10-minute walk from the various transport arrival points to the venue, which is located on West Parkside, close to The Pilot Greenwich pub – please refer to the map below, which shows where we are on Greenwich Peninsula in relation to other local landmarks, such as the O2:

    • Dinosaurs in the Wild is a 10-minute walk from North Greenwich tube station, which is on the Jubilee Line.

    •  We can also be found here using Google Maps. Alternatively, you can find us using the search term ‘Dinosaurs in the Wild’ if you have the Google Maps app on your smartphone.

    • When leaving the station, exit towards the O2 and then take a right down East Parkside when you see Wagamama.

    • If you’d rather take a bus instead of walking to the venue, leave North Greenwich Tube station using the bus station exit. The following bus routes leave from bus stops A-C: A (161, 472), B (108, 422, 486) and C (129, 132), and are all one stop to the Dinosaurs in the Wild location.

    The Emirates Air Line station is also only a few minutes away, and MBNA Thames Clipper boats arrive at North Greenwich Pier, which is about 10 minutes by foot away from the venue. Guests who use these services to get to Greenwich Peninsula are eligible for a 10% discount off their entry to Dinosaurs in the Wild if buying tickets on the day of their visit, by simply presenting their tickets at the Dinosaurs in the Wild box office. Joint Thames Clipper and Dinosaurs in the Wild tickets can also be purchased here.

    There are also extensive bus services that run to North Greenwich from other parts of London. Please check the Transport for London website for additional travel information.

     

  • Will Dinosaurs in the Wild be going to other cities?

    For the time being, our tours to the deep past are scheduled to depart from London.

    As new departure cities are confirmed, we’ll announce them via our website and social media channels – so make sure you follow us to keep up to date on all things Dinosaurs in the Wild!

  • Can I buy merchandise at Dinosaurs in the Wild or online?

    Yes, a range of high quality, specially-made merchandise will be on sale at the venue or on our dedicated merchandise online store – dinosaursinthewildstore.com.

  • I have a query about merchandise – whom should I contact? 

    Please contact IVS Group, who manage the merchandise for Dinosaurs in the Wild, at [email protected].

  • Can I take pictures at Dinosaurs in the Wild?

    We encourage you to take photos as mementos of your incredible journey to TimeBase 67. However, to avoid antagonising the dinosaurs, flash photography isn’t permitted!

    Please note that tripods aren’t allowed in the experience, and pre-approval is required for professional photography and recording, which will be at the discretion of on-site staff.

  • Can I change my time-slot or day?

    Unfortunately, all ticket sales are final, and changes or refunds are strictly not permitted – so please do consider and select the date and time of your visit carefully. For further assistance on this, please contact your point of purchase.

  • I've missed my time-slot/I’m running late for the time booked, can I still enter at a later time?

    Please do arrive on time for your time-slot. If you’re late, we can’t guarantee entry and you may have to wait for the next available slot. If you have booked the last time-slot of the day and arrive late, you either might not gain access or your time at the experience may be limited.

  • What is Chronotex?

    Chronotex Enterprises is a pioneering company that invented time travel. It runs Dinosaurs in the Wild tours to TimeBase 67, a scientific research station that it has built in the late Cretaceous Period, 67 million years ago.

  • Will the time machine make me feel sick?

    The movement of the time machine is pretty sedate – especially considering it’s transporting you back a staggering 67 million years in the blink of an eye!

    Chronotex’s cutting-edge technology has been designed specifically to avoid motion sickness among its time-travellers. The time machine isn’t like a ‘simulator’, so you won’t be thrown around. In fact, it’s our company policy that time travel should be an enjoyable, family-friendly experience!

  • Are there toilet facilities in the experience?

    There are no toilets within the experience itself, so we recommend that you visit the venue’s facilities prior to entry.

    If you do need to visit the toilet during the experience for medical reasons, please tell your guide. However, you may not be able to re-join your party again or complete the experience when you return, depending on the point at which you leave the tour.

  • Are there places to sit down during the experience?

    Seating opportunities are limited. Although you sit down for some parts of the experience, for most of the time you will be standing up and moving through the various areas with your guide.

  • What is the experience? A show, a tour or some sort of ride?

    It’s actually a unique blend of all those things – an exhilarating mix of theme park and theatre, combined with breath-taking 3-D views of dinosaurs in their natural environment and the very latest scientific knowledge about these amazing animals.

    You’ll travel back 67 million years by time machine, then ride across Cretaceous plains teeming with herds of dinosaurs to reach TimeBase 67, our incredible scientific research station. You’ll then tour the laboratories with your expert guide, see the extraordinary work that our scientists are undertaking, and experience thrilling views of the awesome creatures that inhabit the open plains and forests surrounding the TimeBase.

  • What’s unique about the experience?

    Dinosaurs in the Wild is a time-travelling adventure that whisks you back to the deep past to meet living dinosaurs.

    Think of it as the ultimate safari, except our time machine will transport you back 67 million years ago in the blink of an eye, where you’ll see mighty dinosaurs such as Tyrannosaurus and Triceratops roaming free in their natural environment.

    After you arrive in the late Cretaceous Period, our time machine converts to a rugged land vehicle for a hazardous and thrilling drive across the plains, looking out across herds of dangerous, boisterous dinosaurs. You disembark when you reach TimeBase 67 – the scientific research station that we built 67 million years back in time, and where our brave scientists now study dangerous dinosaurs.

    With your expert guide, you’ll tour our laboratories, where you’ll be able to get ‘hands on’ and see extraordinary things, such as young dinosaurs in cages and hatchlings emerging from eggs. You’ll also visit the Lookout, with its huge windows providing the most enthralling panoramic views of the dinosaur and prehistoric life teeming around TimeBase 67.

    You’ll get closer to dinosaurs than you ever imagined possible, and these unforgettable sights, plus a few jaw-dropping surprises along the way, will place you right at the heart of the action – amongst dangerous dinosaurs, in the cruel Eden of their world, at their time.

    We promise you that the thrill of encountering living dinosaurs is quite unlike anything you’ve ever known before – you won’t want to take your eyes off them!

WHAT CAN I BRING INTO THE EXPERIENCE?

  • Am I able to take luggage into the experience?

    Bags or items larger than 30cm wide x 30cm tall x 10cm deep cannot be taken into the experience. However, cloakroom facilities will be available at the venue.

    If medical needs require you to do so, you may bring in a bag that is larger than the above dimensions. However, you’ll need to advise us of this in advance by emailing [email protected]. Let us know what you need to bring with you and the date and time of your visit, and we’ll ensure that your visit is as comfortable as possible.

  • Can I take my buggy/pushchair into the experience?

    Due to space restrictions, the experience doesn’t accommodate buggies or pushchairs unless they’re required for children with accessibility needs. These can, of course, be folded and checked into the nearby cloakroom facilities.

  • Can you take food and drink into the experience?

    You’re unable to take food and hot, still, fizzy or alcoholic drinks into the experience, all of which must be consumed beforehand – or left in the 21st Century!

    We do allow guests to take in a small bottle of water, but for the safety of other visitors, we ask that you are careful not to spill it anywhere when drinking.

    You may bring food and drink into the experience if medical needs require you to do so. However, you’ll need to advise us of this in advance by emailing [email protected]. Let us know what you need to bring with you and the date and time of your visit, and we’ll ensure that your visit is as comfortable as possible.

Food/Drink

  • What food and drink options are there at the venue?

    Dinosaurs in the Wild ticket holders receive 15% off their food bill when visiting Greenwich Kitchen, which serves delicious Modern European cooking near our venue on Greenwich Peninsula. A Dinosaurs in the Wild ticket must be shown to Greenwich Kitchen staff in order to obtain the discount.

    Additional details about food at or near to our London venue will be added in the coming weeks. However, it is a short walk from the O2, where there is a wide range of restaurants that cater for most diets.

    More details about vegetarian, vegan or gluten-free options at our London venue will also be added in coming weeks.

Tickets

  • Can I buy tickets on the day?

    Generally, there’ll be some tickets available at the venue on the day. However, we highly recommend that you book well in advance to avoid disappointment, especially if you’re travelling from afar. If a time-slot sells out, tickets won’t be available at the door.

  • How do I add extra tickets to my booking?

    You can buy additional tickets online via the same agent that you’ve already booked with, or, if you’re unsure, you can contact their customer service team for additional support.

    As long as you’ve purchased additional tickets for the same time-slot, if you and those visiting the experience with you arrive together, you’ll be able to enter together.

  • Is there a limit to how many tickets I can buy?

    There’s a ticket limit of nine per person, but if you’re attending as part of a larger group, please do check out our dedicated Groups page.

  • How many people are included on a family ticket?

    A family ticket includes entry for 2 adults and 2 children (aged between 3 and 15 years old at the time of attending the experience).

  • Can I cancel my tickets for a refund?

    Unfortunately, all ticket sales are final, and changes or refunds are strictly not permitted – so please do consider and select the date and time of your visit carefully.

  • How much do tickets costs?

    Advanced Off-Peak:

    – Adult £25

    – Child (aged between 3 and 15 years old at the time of attending the experience) £22

    – Family (2 adults, 2 children – aged between 3 and 15 years old at the time of attending the experience) £85

    Advanced Peak (Friday to Sunday, Bank holidays, school holidays):

    – Adult £29.50

    – Child (aged between 3 and 15 years old at the time of attending the experience) £26

    – Family (2 adults, 2 kids – children aged between 3 and 15 years old at the time of attending the experience) £95

    Door Prices

    – Adult £33

    – Child (aged between 3 and 15 years old at the time of attending the experience) £28.50

    – Family £99

    Gift Voucher

    – £39.50

    Previews

    – £20

    Please note that on a preview date, the experience may be slightly different from those on a regular date – please refer to the ‘What is a Preview date?’ question below for more information on this.

  • Do you offer discounts for emergency services workers or people in the forces?

    To show our appreciation to the hard-working people in the police, fire-fighting, ambulance and NHS services, as well as to those working in the military forces (army, navy or RAF), we’re happy to offer them a discount on their entry to Dinosaurs in the Wild.

     To enjoy this discount, eligible individuals (i.e. who work in the above sectors) need to present their work ID (with valid photo ID) at our Box Office, and they’ll obtain tickets for entry to the experience at a special price of £18 per person (subject to availability). The discount offer may also be applied to people accompanying eligible individuals. Please note, however, that the discount offer may only be issued if the eligible individual is present with their valid photo ID.

  • What is a preview date and how is it different from regular dates?

    Attending on a preview date gives you a chance to visit the experience at a cheaper ticket price ahead of the official opening. It’s also a chance for us to test our time machine and ensure that the dinosaurs are ready for visitors! The Director is present and may stop things from time to time – so it’s often a fun experience, rather than a less valuable one.

    This means that during preview days, there might be slight alterations to what the experience will include during regular opening times. They also provide an opportunity for the event organisers to collate visitor feedback.

    Therefore, while attending the experience on a preview date is often no different to attending on a regular date, if you’re seeking to get the maximum from your Dinosaurs in the Wild adventure, we suggest that you book a regular date instead of a preview.

    In light of the above, preview date tickets cost £20, which is less than those for regular dates.

  • Can I buy a Gift Voucher?

    Yes, you can purchase E-gift Tickets via See Tickets. These are electronic tickets that you can buy as a gift or treat for someone. You don’t have to choose a date or time when purchasing, as the recipient will choose these when redeeming their gift.

    For further information, please check the ticket agent’s website.

  • I have received an E-gift Ticket – what do I do now?

    You need to redeem it prior to your visit, so please choose the date and time at which you wish to attend. For further instructions, please contact our Box Office at See Tickets on 0844 854 1355

    Please note that E-gift Tickets can’t be exchanged at the venue and aren’t valid for entry if unredeemed.

  • I haven't received my tickets – what should I do?

    If you’ve purchased your tickets via our website, please contact our Box Office at See Tickets on 0844 854 1355.

    If you’ve purchased your tickets via a different ticket vendor, please contact them directly.

  • Do I have to print off my ticket or voucher, or can I use my phone to present it for scanning?

    Valid tickets can be scanned via your phone. However, vouchers must be printed off in advance.